Houston Local Transportation

Bus Service

In the event of an emergency, call METRO RideShare Services, at 713-224-RIDE (7433) or toll free at 1-888-606-RIDE (7433) between the hours of 8 a.m. and 4 p.m. Monday through Friday (except Thanksgiving Day, Christmas Day and New Year's Day)

Guaranteed Ride Home
Enjoy peace of mind with METRO's Guaranteed Ride Home

A benefit that makes sharing a ride even better is the Guaranteed Ride Home program. The free service provides commuters a way home in the event of a midday emergency, up to three times per calendar year. The program is available to all METROVan riders and bus patrons without midday service. Bus patrons must register using the form below.
Covered emergencies include:

* Personal illness
* Illness of a family member
* A death in the family
* Unscheduled overtime required by your employer (vanpooling only)

Examples of what the program does not cover include:

* Personal errands
* Scheduled medical appointments
* Scheduled overtime
* Natural disasters when the work force is dismissed

How it works

Registered METRO bus customers and participating vanpool riders will be provided taxi service. The RideShare Customer Service Representative will give you the name of the taxi company and the taxi vehicle number that will pick you up.

You will be required to show a picture ID and verify your destination with the taxi driver before your trip will be executed. At the end of your trip, you are required to verify the fare, and sign and date the voucher indicating you used the service. Tips or gratuities are optional and must be paid by you.
Remember the Rules

All Guaranteed Ride Home trips must be authorized by METRO RideShare Services. The customer will not be reimbursed for taxi ride without prior authorization from a METRO RideShare representative.
Registration Form (for bus patrons without midday service)

Complete and submit the registration form below or print it and mail to: METRO RideShare, P.O. Box 61429, Houston, TX 77208-9987 or fax it to 713-652-8962. Contact METRO RideShare at 713-224-RIDE (7433) or toll free at 1-888-606-RIDE (7433) if you have any questions.

Metro Rail

METROLine (Route & Schedule Information)
713-635-4000